Privacy Policy

Your Privacy Matters

This Privacy Policy explains how I collect, use, and protect your personal information in
line with UK GDPR and guidance from the Information Commissioner’s Office (ICO).

1. What information do I collect?

When you join a Grief Recovery Method Programme, I collect personal data directly from
you, including:

• Full name
• Date of birth
• Address
• Phone number and/or email
• Emergency contact details
• Whether you’re under the care of a mental health professional
• Whether you’re experiencing active PTSD

You will also sign a Learning Agreement, which outlines our mutual commitments for this
educational programme.

2. Why do I collect your data?

I collect this information to:

• Ensure your wellbeing and safety during the programme
• Set appropriate boundaries of care
• Contact you about your sessions
• Respond appropriately in an emergency
• Meet professional and legal responsibilities

3. Legal basis for using your data

I rely on the following lawful bases:

• Consent – You give explicit permission for your data to be used for the purposes of
  the programme.
• Legitimate interests – For safeguarding and delivering a responsible service.
• Special category data (e.g. mental health) is processed only with your explicit
  consent and handled with utmost care.

4. How your data is stored

Your data is stored securely in encrypted digital files or locked physical folders. Only I
(Lucy Lord) have access to this information.

5. How long I keep your data

Your information is retained for 12 months after you complete the programme. It is then
securely deleted or destroyed.

6. Cookie Policy

Cookies Notice
This website uses cookies to ensure it functions properly.
By continuing to use this site, you agree to the use of cookies.
If you have questions about how your information is used, please contact me directly.

7. Analytics and SEO Tools

I use the Rank Math SEO Plugin and Google Analytics 4 (GA4) to optimise my website and analyse usage.
Rank Math collects anonymised data (eg. search queries via Google Search Console) stored locally and
may share anonymised data (eg. our URL) with Rank Math.
GA4 uses cookies (_ga, _gid) to collect anonymised data (eg. page views, visits etc) for site improvement.

Data is anonymised to protect your privacy.

8. Your rights

You have the right to:

• Access your personal data
• Ask for corrections to inaccurate details
• Withdraw your consent at any time
• Request your data be deleted
• Lodge a complaint with the ICO: www.ico.org.uk

9. Contact

If you have any questions or concerns about how your data is handled, you can contact
me directly:

Lucy Lord
Certified Grief Recovery Method Specialist
lucy.grmuk@gmail.com
[ICO registration number ZB950462]